General Terms and Conditions

1)  General Information

These General Terms and Conditions apply to all services and products of the company, as well as the use of the PaperCandy website. Our General Terms and Conditions regulate the relationship between PaperCandy and our customers who shop online at PaperCandy. By ordering a product, the customer accepts the General Terms and Conditions. The General Terms and Conditions are part of the purchase contract concluded with PaperCandy. The German content is contractually authoritative.  When ordering at our online shop the contract is made with: PaperCandy, Tumigerstrasse 2, 8606 Greifensee.  All images, logos and texts on this website are copyright protected by PaperCandy or our manufacturers and may not be used in any form without the consent of the parties.

Alternations of the regulations are only valid if they have been agreed upon between the supplier and the customer explicitly and in written form. By ordering a particular product, the customer signifies his agreement to be bound by these terms.

Conditions which contradict these terms will not be accepted by the supplier and are not valid between the supplier and the customer. Individual arrangements are valid and might take precedence over the terms.

2)  Our Contract

The contract between the customer and PaperCandy is concluded upon agreement or else by the shipment of the product. These Terms and Conditions or possible individual agreements determine the contents and scope of supply and services.

Unless subject to fix terms, offers are always non-binding until conclusion of the contract, in particular regarding prices, terms of shipment, delivery quantities and times.

3) Prices

Our prices are listed in Swiss francs without VAT. Tax exemption can be applied according to

Art. 10 Paragraph 2 BST, a, MwStG. PaperCandy reserves the right to change the price without prior notice. The valid price is the list price as determined on the day of shipment from PaperCandy.

Packaging and shipment costs are not included in the product prices and will be displayed separately. Our offers are always non-binding. The confirmation order is valid as the sole contractual basis

4) Shipment

The costs for packaging and postage will be listed separately when the order is placed. Packaging and postage will be paid by the customer. The postage of the package tariff is adjusted according to the Swiss Post.

The place of fulfillment for all deliveries is Greifensee.  The risk of transportation is transferred to the customer once the product has left the company's building or is given to the post, the package delivery service or any other carrier.

5)  Delivery Schedule

Specific delivery schedules cannot be arranged. Listed delivery times are given as an approximation.

The customer assumes responsibility to accept the delivered product.

In the event of supply failure, war, critical changes in currency, acts of God, official orders, loss of workforce, disruption of operations, fire or strike, PaperCandy cannot be held responsible for failure to deliver and will be exempt from its compliance obligation.

If the delivery of the product is delayed, the customer can only claim for indemnity if the supplier has acted with willful misconduct or gross negligence. The financial liability of the supplier applies only to the net value of the product. The supplier is not liable for loss of profits, consequential harms or damage caused to a third party.

6) Shipment Terms

If the ordered product is not available, PaperCandy reserves the right not to provide the service.

Unavailable products are listed as “out of stock “. As a registered customer you will be notified when the product will be re-deliverable. PaperCandy is not liable if the product is permanently undeliverable.

PaperCandy cannot be held liable for nonperformance or late-fulfilled contracts due to an act of God or in the event of a contractor's shipment failure. PaperCandy does not assume responsibility for late or impossible deliveries due to incorrect or incomplete addresses.

7) Payment

As long as no other written arrangement has been made, the payment is due within 30 days of the billing date.

PaperCandy accepts secure payment with most credit cards (via PayPal), Paypal, prepayment by e-banking (without deposit slip) or payment on invoice (deposit slip, only for orders with a Swiss billing address). Orders from foreign countries can only be placed when paying in advance with credit card via PayPal, by Paypal or by bank transfer.

Prepayment can be made to the following account: Postal account 60-263482-6, IBAN:

CH180900000060263482, PaperCandy, Tumigerstrasse 2, 8606 Greifensee, Switzerland.

Please note that every order is legally binding. The product remains property of PaperCandy until full payment has been received. PaperCandy reserves the right to request prepayment if the product price is equal or higher than 200 Swiss francs.

If payment is not received within 30 days, PaperCandy will first send a payment reminder by email and text message. If the customer remains non-responsive in paying, PaperCandy reserves the right to send a dunning letter including a reminder charge of CHF 10.-.

If no payment has been received within 10 days of the dunning letter date, PaperCandy will  contract a debt collection agency. If this does not lead to the payment, legal actions will be taken. All ensuing costs of debt collection and legal actions will be billed to the customer.

8) Warranty

PaperCandy guarantees that the products are free of any defects of title and material. Obvious product damages or incorrect deliveries must be reported by email to shop@papercandy.ch within 8 days of product receipt.

The ordered/delivered product may vary within reason in form or color from the picture on the website.

If the customer has a legitimate warranty claim, PaperCandy can chose to refund or exchange the product. Advanced claims regarding faulty shipment, especially warranty claims due to loss of profits or other pecuniary losses, are not covered by the warranty unless it can be proved that PaperCandy has acted with gross negligence. The stated limited liability does not apply to damage caused by injury to life, body or health.

9) Returns, Exchange and Refunds Policy

The products of PaperCandy are handmade with love. If despite of this you might not be satisfied with the product or change your mind about it, you have the right to return the packaged, unused and undamaged product within one month of receipt.

If you have chosen prepayment, please send us your bank details or contact us at shop@papercandy.ch.

The product should be returned to the following address: PaperCandy, Tumigerstrasse 2, 8606 Greifensee.

Postage costs will not be reimbursed.

The ordered/delivered product may vary within reason in form or color from the picture on the website.

10) Links to other Websites

PaperCandy does not take responsibility for the content of the linked websites.

11) Applicable Law and Jurisdiction

The General Terms and Conditions and all contractual relationship between the customer and PaperCandy are construed in accordance with the Law of Switzerland. The exclusive jurisdiction for both parties is in 8604 Uster, regardless to where the orders have been sent.

PaperCandy © 12.03.2017